ACS

Hours of Operation

Call for an appointment

Monday 7 a.m. - 4:30 p.m.
Tuesday 7 a.m. - 4:30 p.m.
Wednesday 7 a.m. - 4:30 p.m.
Thursday 7 a.m. - 4:30 p.m.
Friday 7 a.m. - 3:30 p.m.
Saturday Closed
Sunday Closed

Contact

ACS
BLDG 3225
Google Map

WiFi Available

Tel:
+1 (973)724-7247

Military DSN Tel:
(312)880-7247

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The mission of ACS is to facilitate the commander's ability to provide comprehensive, standardized, coordinated and responsive services that support Soldiers, Department of the Army civilians, and Families regardless of geographical location and to maximize technology and resources, eliminate duplication in service delivery and measure service effectiveness.

Employment Readiness Program (ERP)

The Employment Readiness Program (ERP) offers resources to help with your career plan and job search. Whether you’re a military spouse or Family member who just moved to a new installation, Retiree, or DoD civilian looking for new opportunities, or active duty Military, active Reserve, National Guard member, or Wounded Warrior, we’re here to help.

Our services include:

  • Up-to-date information on local, national, and international employment opportunities, job market trends and education, and volunteer resources
  • Classes and seminars on self-assessment and career exploration, resume writing, interviewing techniques, dressing for success, networking, and entrepreneurship.
  • Résumé critiques
  • Career counseling and individual career assessments
  • Job fairs and other hiring events
  • Teen/youth employment information
  • Computers with internet access, résumé-writing software, and typing tutorials
  • Virtual Career Library access

Contact your Employment Readiness Program manager (ERPM) for more information. 

ERP Contact info call 570-615-8887.

Financial Readiness Program (including AER & FSA)
Financial Readiness

The Financial Readiness Program is your resource for information on money matters. We can help you better understand financial topics like: 

  • Military pay
  • Checkbook/debit card management
  • Financial responsibility
  • Credit reporting
  • Debt elimination strategies
  • Saving
  • Investing
  • Budgeting

 

We can also help you learn about other financial services, including:

  • Army Emergency Relief (AER): A private, nonprofit organization established to help Soldiers and their Families in emergency financial situations due to no fault of their own.
  • Education Program: Offers need-based scholarships to help eligible Army Families with education costs.

For more information about how the Financial Readiness Program can help you, contact your nearest Army Community Service Center.

 

Other helpful financial readiness links include:

  • Thrift Savings Plan: A Federal Government-sponsored long-term retirement savings and investment plan, available for both Federal civilian employees and members of the uniformed services.
  • U.S. Savings Bonds: A shorter-term savings option with competitive interest rates and backed by the full faith and credit of the United States.
  • Military Saves: A component of the nonprofit America Saves and a partner in the Department of Defense’s Financial Readiness Campaign, Military Saves seeks to motivate, support, and encourage military Families to save money, reduce debt, and build wealth.
  • Money Matters: A mobile-optimized resource with calculators for savings, debt reduction and other reference material in one location.
  • Housing Resources for Military Members: The National Military Family Association has compiled a great list of resources to help Military Families who are struggling with the pitfalls of the housing crisis.
  • Army OneSource: Network of the services and delivery of support to Soldiers and their Families.
  • Military OneSource: A Department of Defense-funded program that provides comprehensive information on every aspect of military life at no cost to active duty, National Guard, reserve members, and their Families.
  • Office of Servicemember Affairs: A component of the Consumer Financial Protection Bureau helps to educate and empower military members, veterans, and their Families in the consumer financial marketplace.
  • Saveandinvest.org: A project of the FINRA Investor Education Foundation, a free, unbiased resource dedicated to your financial health. Helps you make informed decisions through easy-to-use tools and resources, and arms you with the information you need to protect yourself from investment fraud.
  • Better Business Bureau Military Line: Provides specialized education and support services, which meet the needs of active and retired military personnel and their Families. 

 

Family Subsistence Supplemental Allowance (FSSA) Pre-screening

Pre-screening and counseling for Soldiers who qualify for the FSSA entitlement. FSSA is an entitlement authorized by Congress in 2001 and created to supplement the Soldier's Basic Allowance for Subsistence (BAS). This entitlement will not exceed $1100 per month. Information and application for FSSA is web-based and can be found under the "Life Events that Impact Your Benefits" tab.

Contact: 570 - 615 - 8887

Army Emergency Relief (AER) Overview

Overview

Army Emergency Relief (AER) is a private, non-profit organization established to assist Soldiers and their Family members in emergency financial situations due to no fault of their own. Financial assistance is given in the form of an interest-free loan, grant, or combination of the two. Loans are repaid by an allotment.

Education Programs

AER’s Education Program is a secondary mission to help Army Families with the costs of education. The three separate scholarship programs are:

Stateside Spouse Education Assistance Program
• Applicant must be the Spouse or widow(er) of an active duty or retired Soldier and reside in the United States. 
• Stateside applicants must be full time students. 
• First undergraduate degrees only.
• Active duty military personnel are not eligible.

Overseas Spouse Education Assistance Program Major General James Ursano Scholarship Fund for Dependent Children.

Overseas Spouse Education Assistance Program 
• Applicants must be a Spouse of an active duty Soldier assigned in Europe, Korea, Japan, or Okinawa. 
• Applicants must physically reside with the Soldier at the assigned location. 
• First undergraduate degrees only.
• Off post students are not eligible.
• Spouses may be part time or full time students.

Major General James Ursano Scholarship Fund for Dependant Children 
• Dependent children, stepchildren, or legally adopted children of Army Soldiers on active duty, retired or deceased while in active duty or retired status.

The children of Grey Area Reservists/National Guard are eligible as well.

Scholarship awards will be awarded up to half the cost of tuition. Scholarship awards are based on financial need, as evidenced by income, assets, Family size, and special circumstances.

Applications and instructions are available for all the scholarships on the AER website at www.aerhq.org

AER Resources and Forms

View all AER forms. 

Contact: 570-615-6682

Family Advocacy Program (FAP)

FAP Manager +1(570) 615-7509 or Patrick.d.lawrence.civ@mail.mil

FAP Case Manager +1(718)630-4242

FAP Victim Advocate +1(570) 615-7509 or Patrick.d.lawrence.civ@mail.mil

24/7 Victim Line +1(973)303-0890

Army Family Action Plan (AFAP)

The Army Family Action Plan (AFAP) is your platform to voice quality-of-life issues, feedback, ideas, and suggestions. It’s the best way to let Army leadership know about what works, what doesn’t, and how you think problems can be resolved. We give Active and Reserve Component Soldiers, Army Civilians, Retirees, Survivors, and Family members a primary tool to help identify issues and concerns and shape your standards of living.

You can submit issues at your garrison’s Army Community Service office or to a unit Family Programs liaison. Army OneSource also facilitates AFAP issues online and makes sure your concerns get the attention they deserve. The information you submit gives Army leadership insight and helps foster a satisfied, informed, and resilient Army Community.

AFAP makes a meaningful difference. Since AFAP was created in 1983, over 698 issues have been submitted, resulting in 128 legislative changes, 186 Department of Defense or Army policy changes, and 210 improved programs or services.

Here’s a sample of AFAP results:  

  • Dedicated Special Needs Space in Child, Youth, and School Services (CYSS)
  • Distribution of Montgomery GI Bill benefits to dependents  
  • Annual Leave carryover increase from 60 to 75 days 
  • Extended educational benefits for Spouses
  • Dental and visual insurance coverage for Federal Employees
  • Medical Coverage for Activated Reserve Component Families
  • Military pay table (targeted pay raises) 
  • Military Thrift Savings Plan 
  • TRICARE for Life for eligible Retirees
  • Funding for Better Opportunities for Single Soldiers (B.O.S.S.)
  • Active Duty Enlisted Soldier Compassionate Reassignment Stabilization
  • SGLI increases
  • Minimum standards for Army Child Care
  • In-state tuition for Military Dependents

To submit an issue or suggestion, go to your local Army Community Service office or Army OneSource.

Submit an AFAP Issue

AFAP offers you, a member of the Picatinny community, the opportunity to improve life at our installation and the United States Army.

After you submit your issue, your issue is addressed through the AFAP process. During the year, it is sent to the agency or organization that can provide feedback about how to solve the issue. 

Here are some tips that will help to make your issue understandable:

  • Be specific. You do not have to include great detail, but the more detail you provide the better we can address your issue.
  • It is not mandatory that you include your name or email address. However, sometimes we may need additional information or clarification and may need to contact the individual submitting the issue. We are only able to do this if you provide that information to us. A first name and email address would be sufficient.
  • Make suggestions for improvements. Your suggestions will help to clarify your issue.
  • All issues are considered. However, it may take time for the results of your issue to be seen. 

List only one issue per form and please include your recommendation for a solution.

This form is not currently available.
Exceptional Family Member Program - EFMP

The Exceptional Family Member Program (EFMP) provides comprehensive support to family members with special needs. EFMP takes an all-inclusive approach to coordinate military and civilian community, educational, medical, housing, and personnel services to help Soldiers and their Families with special needs.

An Exceptional Family Member is a Family member with any physical, emotional, developmental, or intellectual disorder that requires special treatment, therapy, education, training, or counseling, and meets the eligibility criteria. 

Soldiers* with Exceptional Family Members are required to register for EFMP and keep enrollment information current. This way, Family needs will be considered during the OCONUS assignments process.

If you’re eligible for EFMP services, Family members must be screened and enrolled when they accompany authorized Soldiers on OCONUS assignments. Screenings include medical records review for all Family members and developmental screening for all children aged 72 months and younger.

For more information about EFMP, contact the EFMP point of contact through your nearest Army medical treatment facility.

*Who must enroll in the program?

      (1) Active Army

      (2) U.S. Army Reserve (USAR) Soldiers in the Active Guard Reserve (AGR) Program

      (3) Army National Guard (ARNG) AGR personnel serving under authority of 10 USC and 32 USC.

Department of the Army civilian employees do not enroll in the program.

You must identify dependent children with special education and medically related service needs and, Family members with medical needs each time they process for an assignment to a location outside the United States, where Family member travel is authorized at government expense.

Call EFMP coordinator at 570-615-7509 or email questions or concerns.

Special Needs Accommodation Process (SNAP)

What is Special Needs Accommodation Process (SNAP)?

The Special Needs Accommodation Process (SNAP) is a multidisciplinary team established to ensure the most appropriate placement of children with special needs. The team meets to review any new applications that indicate any possible special needs to review concerns regarding children already placed in Child and Youth Services (CYS) programs.

Who may be referred to the SNAP?
Any child who has a special need is eligible to use CYS. Categories of eligibility include: children of contractors, civilians, employees, active duty military, and military retirees.

Children who have:

  • asthma
  • attention deficit disorder
  • diabetes
  • autism
  • epilepsy
  • down's syndrome
  • seizure disorders
  • physically challenged
  • learning disabilities
  • sensory impairment (hearing/vision)
  • developmental delays
  • speech/language impairment


Who are SNAP members?
Exceptional Family Member Program Managers, Army Public Health Nurses, Child and Youth Training and Curriculum Specialists, CYS Coordinators/Program Directors/Trainers, and Appropriate Experts Parents/Sponsors/Guardians.

May I be present when my child is reviewed?
Yes! It is mandatory that a least one parent or legal guardian attend. According to the EFMP regulation (AF 608-75, 22 Nov 2006) children will not be able to start in any CYS program until the review is completed. You will be informed of the date, time, and location of your SNAP meeting. In order to assist the team, you may be asked to bring specific information such as:

Medical documentation detailing developmental delays, illnesses, the severity of allergies (exposure, reactions, and treatments), prescription medications, and your expectations of services to be provided by the CYS staff and Educational and Developmental Intervention Program. The review will cover developmental evaluations, services provided etc.

Normally, a SNAP review will take between a half-hour to 45 minutes. A SNAP review needs to be held only once a year unless there are changes in the child's special needs, i.e. medications, treatment, diagnosis, etc.

If I am not happy with my child's placement in childcare programs, may I request another meeting?
Certainly! The team reconvenes if a child's needs change, if the parents desire a different program placement, or if a child seems to be experiencing difficulties in the current placement. Parents may request a SNAP meeting at any time. Contact the Exceptional Family Member Program Manager.

Are providers trained to care for my child's need?
All CYS providers are trained and experienced to meet the needs of children with special needs. If your child presents a situation new to the staff, they will receive specialized training before your child is entrusted to their care.

When does SNAP meet?
Once a month. Call the Exceptional Family Member Program Manager for dates and locations. 

SNAP Contact info call 570-615-7509 or e-mail questions or concerns.

Army Family Team Building (AFTB)

Army Family Team Building (AFTB) empowers you, through self-development and leadership skills, basic Army knowledge and specialized training, to maximize your personal and professional potential. 

  • AFTB (Level I) Military Knowledge (K) Modules train basic information about the Army: You’ll learn about Army life and how to manage daily challenges by discovering how to decipher Army acronyms, use community resources, attain better financial readiness, and understand the goal and impact of the Army mission on daily life.
  • AFTB (Level II) Personal Growth and Resiliency (G) Modules train personal growth skills: Learn how to improve your personal relationships, communication and stress-management skills. Discover how teams form and grow, how to solve problems, and how to resolve personal conflict. You’ll also learn about Army traditions, customs, courtesies and protocol.
  • AFTB (Level III) Leadership Development (L) Modules train leadership skills: Thrive in the Army and civilian life by expanding leadership skills. You'll learn effective communication techniques and how to mentor others into leadership positions. You’ll understand the different leadership styles, how to run an effective meeting, manage group conflict, and how to be an effective coach. 

AFTB improves personal and family preparedness. It enhances overall Army readiness and the ability for America’s Army to adapt to a changing world.

For more information, contact your Army Community Service Family Program office or Army OneSource.

Relocation and Readiness

Moving is a part of life for Soldiers, civilian government employees and their Families. The Army Community Service Relocation Readiness Program is here to help with a comprehensive support system, whether it’s your first move or the last of many. We have all kinds of information and resources to help you and your family navigate your next military move.

Your first stop should be your local Army Community Service Family center to meet with a Relocation Readiness Program Manager who can get you started.

Sponsor Training 

Lending Closet

The Lending Closet loans a wide variety of household items to all incoming personnel for up to 30 days. Basic items forloan include dishes, pots and pans, sleeping mats, folding tables, folding chairs,  irons, ironing boards, toasters, coffee pots, crock pots, baby items, vacuum cleaners, cooking utensils and baking pans.  Major appliances, microwaves, linens and furniture are not provided.  A copy of PCS orders and ID card are required to borrow items from the lending closet. Upon request, items may be extended for another 30 days. 

Picatinny Arsenal ACS Info and Referral

Lending Library: ACS has a selection of books, CDs, and videos available to check out for a 30 day period. Visit our ACS Center to browse our selection.

Computers Work Stations: ACS has two computer stations available for use by the Picatinny Community. Please call ahead for availability.

Local New Jersey Resources:

NJ 211

American Red Cross